CLEAR UP YOUR
Healthcare is guaranteed for all clients. Adeslas offers access to medical care for those displaying symptoms of a possible infection at centres associated with its healthcare pools, which are dealing with victims and following at all times the procedures laid down by the health authorities to treat possible sufferers. The private healthcare network is cooperating closely with the public healthcare sector and public health services in the different autonomous communities of Spain, in order to slow the spread of this illness (find out more here)
Coronavirus is a large family of viruses that normally only attack animals. However, some can be transmitted from animals to people. The novel SARS-CoV-2 is a new kind of coronavirus that can affect people and was first detected in December 2019 in the city of Wuhan, in Hubei province in China. There are still many unanswered questions about the illness it causes: COVID-19.
The most common symptoms include fever, a cough and a feeling of lack of air. In some cases there may be a reduced sense of smell and taste, shivering, sore throat, aching muscles, headache, general weakness, diarrhoea or vomiting. Most cases are mild.
In more serious cases, the infection can lead to pneumonia, serious breathing difficulty, kidney failure and even death. The most serious cases generally occur with people of advanced age or who suffer a chronic illness, such as heart or lung disorders or immunodeficiencies.
The main vulnerable groups are those aged over 60, with high blood pressure, diabetes, cardiovascular illnesses, chronic pulmonary disorders, cancer, immune deficiencies and pregnancy under the precautionary principle.
It is passed on by direct contact with the respiratory droplets emitted when the sufferer coughs or sneezes. How contagious it is depends on the amount of the virus in the respiratory system. These droplets affect other people through the nose, eyes or mouth. They can also be infected if they touch their nose, eyes or mouth with their hands after touching surfaces contaminated with these droplets.
No specific treatment exists, but in the cases mentioned use is being made of some antivirals and other medication that have shown a certain effectiveness according to some studies. There are, however, many therapeutic options to control the symptoms, so healthcare improves the prognosis. As it is an infection caused by a virus, antibiotics are NOT to be used as a means of prevention or treatment. However, patients with COVID-19 may possibly be given antibiotics on medical instructions because they might suffer coinfections caused by bacteria.
Generic individual protective measures against respiratory illnesses include:
Their use is obligatory on public transport and where it is not possible to keep the safe distance in the street, out of doors and in enclosed spaces for public use or open to the public.
It is obligatory for everybody aged 6 or older, with the following exceptions: respiratory difficulty that might be aggravated by wearing a face mask, duly justified health reasons that contraindicate its use, people with a disability or dependence that involves behavioural effects that mean it is not viable to wear a mask, or in activities incompatible with wearing a mask or due to force majeure or necessity.
The COVID-19 emergency means maximum prudence must be applied in trips, which can only be made in the cases determined by current regulations.
While we are currently in the process of de-escalation, there may be unexpected restrictions on mobility as a result of emergency measures to control foci of contagion.
If you are obliged to travel, you are recommended to seek full information from official sources.
People who suddenly start to display any of the following respiratory symptoms: fever, cough and feeling of shortness of breath, must stay at home and telephone our Medical Guidance Service or the health services by calling the telephone number provided by the autonomous community in which they live, which can be found at telephone number set up in their autonomous region.
All persons with a suspected SARS-CoV-2 infection will undergo a PCR test.
The aim of vigilance in the transition stage is the early detection of any case that may have an active infection.
To find out more you can consult the following official sources:
If you still have any doubts, you are reminded of the contact telephone numbers available for medical guidance and emergencies:
Service aimed at patients identified as confirmed cases or with symptoms compatible with COVID-19 who are isolated at home.
You can access the service through your Adeslas office, the client care line and our 24h emergency platform.
What does the telephone support service consist of?
It is a service aimed at patients with mild symptoms who have to be isolated at home, for whom a monitoring procedure will be followed to assess the progress of the illness and give them the support they need.
You can use the private area of the website to carry out most processes related to health insurance quickly and efficiently. To do this, you must be registered and logged on using your ID or passport number and password
If you have not registered yet, you can do so using this link (remember to have your Adeslas Health Card number to hand).
Registering is very easy: just click on this link and then follow the steps shown on the screen. Remember you need to have your Adeslas insurance card and ID handy. You'll only have to do this once.
Finding a professional or centre in the medical pool is very simple; just access the Adeslas Medical Pool and follow these steps:
Applying for authorisation is very easy. Once you are in the private area use the left-hand menu to access Medical Services > Authorisations (Servicios Médicos > Autorizaciones). There are two ways to apply for authorisation; you can choose whichever suits you better:
Access your private area and on the left-hand side of the menu, click on Receipts and payments > Refunds (Recibos y Pagos > Reembolsos).
Have the invoices close at hand! Before requesting the refund, ensure that you have all the required documentation to hand.
It is essential to detail the following items in the invoice or copy.
Step by step to request a refund
Enter the private area and go to Medical services > Online Guidance (Servicios médicos > Orientación Online). In this section you can follow on-line queries you have already made, or you can create a new query. To create a new query, fill in the form and within 48 hours you will get a reply from a medical professional.
Within the private area, go to Your insurance policies (Tus seguros). A menu will appear in which you can consult any insurance you have, change the details or ask for a replacement card.
Below you are reminded of the contact telephone numbers at your disposal for processes and paperwork related to health insurance (if you have not been able to do this through the private area)
If you are insured by Adeslas, on the mutual society website you will find full information about the cover and benefits of your health service.
Adeslas Emergency Coordination Centre for Mutual society Members: 900 32 22 37
If you are abroad and need medical care you must call the SOS ASSISTANCE service number, shown on the back of the Adeslas card, which is the following:
SOS Assistance line +34 91 745 32 80
If you are insured with the Adeslas Expats product you can use the following means of contact and information: