FIND DOCTORS AND
HOSPITALS CLOSE TO YOU
We inform you of the customer care numbers for the insured party and for online procedures available in your private area.
Find doctors and hospitals here
1. Register and enter your private area. Where you can access your personalised healthcare service list in the left-hand side menu, click on Your insurance policies (Tus seguros) > Summary (Resumen).
2. By calling your Customer Care Number 902 242 242
Enter your private area and access Medical services > Online guidance. In this section you can monitor online enquiries that you have submitted or you can create a new enquiry. To create a new enquiry, fill in the form and in less than 48 hours you will have a response from a medical professional.
You can use the private area of the website to carry out most processes related to health insurance quickly and efficiently. To do this, you must be registered and logged on using your ID or passport number and password
Finding a professional or centre in the medical pool is very easy; just access the Adeslas Medical Pool and follow these steps:
Enter the private area and go to Medical services > Online Guidance (Servicios médicos > Orientación Online). In this section you can follow on-line queries you have already made, or you can create a new query. To create a new query, fill in the form and within 48 hours you will get a reply from a medical professional.
Within the private area, go to Your insurance policies (Tus seguros). A menu will appear in which you can consult any insurance you have, change the details or ask for a replacement card.
How to request authorisation to perform a medical test.
You can request authorisation on-line by sending an email to the address firstname.lastname@example.org with the name of the person insured, their ID number and Adeslas Health Card number, and attaching a photo of the doctor's note.
Applying for authorisation is very easy. Once you are in the private area use the left-hand menu to access Medical Services > Authorisations (Servicios Médicos > Autorizaciones). There are two ways to apply for authorisation; you can choose whichever suits you better:
The Company's standard response time is 48h. If once that period has elapsed, you have not obtained any response, please contact us on 902 242 242.
We will help you to request a refund
Access your private area and on the left-hand side of the menu, click on Receipts and payments > Refunds (Recibos y Pagos > Reembolsos).
Have the invoices close at hand! Before requesting the refund, ensure that you have all the required documentation to hand.
It is essential to detail the following items in the invoice or copy.
Step by step to request a refund