Welcome to Adeslas

We inform you of the customer care numbers for the insured party and for online procedures available in your private area.

Adeslas Healthcare Provider List

Find doctors and hospitals here

WHAT IS THE HEALTHCARE PROVIDER LIST?

The Healthcare Provider List is a group of medical professionals and centres provided by Adeslas should you need to make use of your health insurance. You can consult it here

HOW TO PERFORM A SEARCH IN YOUR HEALTHCARE PROVIDER LIST

Looking for a professional or centre on your Healthcare Provider List is very easy: consult the Healthcare Provider List and complete the following steps:

Select the adress close to where you want to go to the Doctor.
Select the type of policy that you have.
Select the type of Healthcare Provider List in which you wish to search (health, dental or complementary services).
Select the specialism, test or treatment.
You can include the Name of the Centre (Optional) in your search.

HOW DO I KNOW WHICH HEALTHCARE PROVIDER LIST I HAVE?

Knowing which is your Healthcare Provider List is very simple and you have two routes to find it:

1. Register and enter your private area. Where you can access your personalised healthcare service list in the left-hand side menu, click on Your insurance policies (Tus seguros) > Summary (Resumen).

2. By calling your Customer Care Number 902 242 242

WHAT TO DO IN THE EVENT OF AN EMERGENCY?

Enter your private area and access Medical services > Online guidance. In this section you can monitor online enquiries that you have submitted or you can create a new enquiry. To create a new enquiry, fill in the form and in less than 48 hours you will have a response from a medical professional.

Information on non-contact processes connected with health insurance

You can use the private area of the website to carry out most processes related to health insurance quickly and efficiently. To do this, you must be registered and logged on using your ID or passport number and password

HOW TO REGISTER FOR THE PRIVATE AREA

Finding a professional or centre in the medical pool is very easy; just access the Adeslas Medical Pool and follow these steps:

Select the address near to which you want to see the doctor
Select the type of policy you have
Select the type of pool you want to search (Health, Dental or Complementary Services)
Select the speciality/test or treatment
You can optionally include the name of the centre in the search

ACCESSING THE MEDICAL GUIDANCE AREA

Enter the private area and go to Medical services > Online Guidance (Servicios médicos > Orientación Online). In this section you can follow on-line queries you have already made, or you can create a new query. To create a new query, fill in the form and within 48 hours you will get a reply from a medical professional.

MANAGING THE POLICY AND PERSONAL DATA

Within the private area, go to Your insurance policies (Tus seguros). A menu will appear in which you can consult any insurance you have, change the details or ask for a replacement card.

Authorisations

How to request authorisation to perform a medical test.

HOW CAN I REQUEST AUTHORISATION?

BY E-MAIL

You can request authorisation on-line by sending an email to the address autorizacion@adeslas.es with the name of the person insured, their ID number and Adeslas Health Card number, and attaching a photo of the doctor's note.

BY TELEPHONE

You can contact us on 902 242 242

IN THE NETWORK’S PRIVATE AREA (IN SPANISH)

Applying for authorisation is very easy. Once you are in the private area use the left-hand menu to access Medical Services > Authorisations (Servicios Médicos > Autorizaciones). There are two ways to apply for authorisation; you can choose whichever suits you better:

By attaching a photograph: you can take a photograph of the referral the doctor gave you and attach it to the form shown in the authorisation section. Once we receive the application we will contact you.
By filling in an on-line referral: this step is rather long, but you will find it faster for handling some authorisations as you can get authorisation directly without having to wait for an answer to your application

HOW TO MONITOR MY AUTHORISATION?

The Company's standard response time is 48h. If once that period has elapsed, you have not obtained any response, please contact us on 902 242 242.

Refunds

We will help you to request a refund

How can I request a refund?

IN THE NETWORK’S PRIVATE AREA (IN SPANISH)

Access your private area and on the left-hand side of the menu, click on Receipts and payments > Refunds (Recibos y Pagos > Reembolsos).

Have the invoices close at hand! Before requesting the refund, ensure that you have all the required documentation to hand.

It is essential to detail the following items in the invoice or copy.

Tax ID No. of the issuer of the invoice
Invoice no.
Invoice date
Name or surname (or company name) of the individual or legal entity issuing the invoice.
Address and telephone number
Member no.
Detailed breakdown of the healthcare items billed (type of medical procedure and date performed)

Step by step to request a refund

Select the type of service provided and then the documentation language
Chose the insured party for whom the refund is requested
In Personal Details, fill in the obligatory fields that appear empty
Choose whether you wish to receive the refund in your bank account. If so, indicate the name of the account holder and the IBAN
Fill in the invoice details
Scan the invoice and upload it by clicking on the first button “Attach file”. Click on the second button to upload the updated medical prescription.

INFORMATION ABOUT BILLS AND COPAYMENTS

In the privade area

Copayments: you can consult your copayment bills here
Bill status: here