Customer services

If you need to contact with our Customer Services department, you can preferentially do so at:

Twitter: @ClientesAdeslas

Facebook: @Adeslas


You can also contact us on the following telephone numbers:


24h customer service telephone numbers

If you are an insured party of the health policy, remember to have your Adeslas card at hand when you call.


SegurCaixa Adeslas
900 50 50 40
91 125 98 41


Other telephone numbers

Health insurance


93 253 26 72

Queries, authorizations
and refunds

91 919 18 98
Vehicle insurance

Road assistance

900 301 900

Claims and
policy management

91 125 98 49
Home insurance

Assistance, claims and

91 489 43 17
Other insurance policies

Death insurance, Accidents and Repatriation

91 125 98 36


91 125 98 42

Pet emergencies

91 000 87 07


91 125 98 41



Information of interest



If you have had close contact with someone who is suspected or confirmed to have COVID-19, you must contact the healthcare services of your Autonomous Community. If you have symptoms and have a medical prescription, you may directly request an appointment at the laboratories indicated to perform the test. For any other dealings, you must call the Customer Services department.



We remind you that your doctor can provide you with the prescriptions already authorised for the most frequent diagnostic tests, such as magnetic resonance and CT scan, ergometry, Holter, optical coherence tomography, fluorescein angiography, anatomical pathology, birth preparation, nuclear medicine and physiotherapy, allowing you to skip this step.

To access the online authorization request service, click on the following button.




Refund requests are available through the Customer Area.



Consult here the most frequent questions related to your insurance policy or the choice of a new product.


To calculate the price of your insurance policy, please accept the following information

Legal information: Remember that you may discontinue the contract without the need to indicate the motives and without incurring any penalties, during the first 30 calendar days following the date on which the Insurer provides you with the documentation corresponding to your policy.

Basic data protection information:

  • Data controller: SegurCaixa Adeslas, S.A. de Seguros y Reaseguros.
  • Purpose and legal capacity: Based on the implementation of precontractual measures in line with your application (signing of the contract), we will process your personal data to provide the insurance simulation and carry out the profiling required to calculate the amount of the premium. Likewise, your contact details will be used to send you the information arising from your request.
  • Conservation: If the policy is not taken out, once ten working days have elapsed since the expiry date of this simulation, the data contained therein will be deleted.
  • Recipients: The data provided will not be transferred to third parties, unless a legal obligation exists or to supply the service.
  • Additional information and exercise of rights: You can consult further information on SegurCaixa Adeslas’s data protection policy and, especially, on how to exercise your rights of access, rectification, deletion and others, by visiting the following web page: Data protection