There are different ways of classifying health insurances: by outpatient coverage (does not include hospitalisation) or by comprehensive coverage (includes hospitalisation), either with copayment (payment per treatment for a low price) or without copayment (treatments are included in the price), including reimbursement, etc. You can find the insurance that suits you best on our all insurance policies page, by going to one of our sales offices or by calling us at 900 50 50 40.

Yes, it does, provided you cancel your current insurance and sign up for Adeslas on the same day and you submit the bills and the terms and conditions of your current policy which it is still in force.

With Adeslas, the leading firm in health insurance, you will have available:

• Medical centres with over 45,000 professionals of all specialities.

• Over 1,300 medical centres and 216 affiliated hospitals

• 25 Adeslas Medical Centres

• Over 185 Adeslas Dental Clinics

• More than 259 customer service points

Some insurance policies require the future insured party to complete a prior medical questionnaire. After its assessment by the insurance company, the insurance application may be rejected or may be approved, though excluding some illnesses from coverage. For more information on this issue, you can get in touch with one of our sales offices or call 900 50 50 40.

In order to insure your child or any other family member either individually or as a beneficiary of an already existing policy, you can go to one of our sales offices or call 900 50 50 40.

You can start using your Adeslas insurance from the moment you have your policy number. Remember that in order to request some medical tests or interventions, you must have been insured by Adeslas for a certain period of time. This is the so-called waiting period.

In order to request some medical tests and interventions, you must have been insured with Adeslas for a certain period of time.

They are amounts you have to pay to access certain services. They allow you to balance the monthly payment of your insurance.

Yes, we offer an online medical counselling service. You just have to go to Medical Counselling to access it. Select the option you prefer to get in touch with one of our doctors (by telephone, video call or online). Aside from seeing the appointments you have made or the consultations you have sent, you can make an appointment or send a consultation.

You also have available the teleconsultation or video consultation service with the doctor of your choice who has this option. We explain how it works here.

E-prescriptions are an advance that speed up the service, avoid unnecessary travel and facilitate monitoring by doctors.

E-prescriptions allow you to obtain the prescriptions issued by a specialist conveniently by e-mail. They therefore complement the video consultations and telephone consultations you make with your doctor perfectly.

Further information on e-prescriptions.

Results can be filtered on the medical roster to know a certain care provider's preferred language. The check marks will be enabled as long as this option exist in the province being queried. If this option does not exist, the filters will be disabled.

Once a search of the medical roster has been done by speciality, one can filter to see whether the provider offers their consultations in English, French or German.

This service can be requested by insured parties who have been diagnosed with some of following diseases: cancer, cerebral embolism or thrombosis, myocardial infarction or other coronary diseases. A healthcare coordinator will help sort out any doubts and plan the services you need at such a difficult time, offering you all the information you need at all times and setting guidelines to help you cope with the disease better. Should you need it, you can request this service here.

In order to obtain and use of your Adeslas digital card, you must access your Customer Area in the Digital Card section or on the Adeslas app.

• Go to your Customer Area in the Reimbursements section.

• Choose the type of reimbursement you want to request and check the documents you have to submit. Select the insured party and complete the data requested.

The medical centre or the professional will tell you if you need a prior authorisation to undergo the medical action prescribed. If you have any doubts, you can get in touch with your Adeslas customer service office or contact the 24-hour Customer Service Department at 900 50 50 40.

The healthcare benefits which usually require authorisation are the following:

• Surgical interventions, including childbirth if is a scheduled birth, and hospitalisations, even if they are outpatient hospitalisations.

• High-tech medical diagnostic tests, including: MRIs, CT scans, PET-CT scans, colonoscopies, endoscopies, high-definition ultrasound, sleep studies, etc.

• Respiratory therapies such as aerosols, oxygen and CPAP.

• Rehabilitation, physiotherapy and speech therapy.

• Oncology treatments such as chemotherapy, radiotherapy, immunotherapy, etc.

• Psychotherapy.

• Birth preparation.