SegurCaixa Adeslas activa el protocolo especial para sus clientes afectados por los incendios forestales. Estamos a tu disposición para ayudarte en el teléfono 900 103 500 que estará disponible hasta el 1 de septiembre para la declaración de siniestros o consultas.
Frequently asked questions about Adeslas
How to manage your insurance
SegurCaixa Adeslas is the leading non-life health insurance company in Spain. It forms part of Grupo Mutua Madrileña and CaixaBank holds a stake in it.
-
The leading non-life insurance company.
-
Ranked first in the health insurance ranking with over 5.6 million insured parties.
-
Spain's largest medical roster: over 45,000 professionals, more than 1,300 medical centres and polyclinics, 216 affiliated hospitals and 27 Adeslas Health Centres.
-
Adeslas Dental has over 185 clinics of its own.
-
The leading accident insurance company with a market share of 12.4%.
-
The second largest home insurance company, recording the highest growth in the top 10.
-
The fourth company in the funeral insurance ranking.
By registering for your Customer Area, you will gain access to a personal area where you can perform numerous procedures related to your SegurCaixa Adeslas insurance. You will also avoid unnecessary travel and save time.
-
To be able to register correctly, please remember to wait 72 hours from the date on which your insurance policy is taken out.
-
We will request your National ID Card number, Foreigner ID number or passport number to identify you as a customer of a health, motor vehicle, home or pet insurance policy.
-
You must enter your National ID Card number with nine digits including the letter, filling it in with a 0 at the beginning if necessary.
-
If we cannot identify you, we will request some additional details depending on the insurance policy. For example, if you have a health insurance policy, we will request your card or policy number. If you have a motor vehicle insurance policy, we will request your registration number.
-
To activate your account, we kindly ask you to validate your telephone number and create a password.
-
We will send you an email to complete your registration and when you have finished you can access all your digital services.
Don't worry. Click here and select the "Reset password" option you will find below the login button. You will be asked to enter the number of your national ID card, passport or residency card you used when you registered. We then will send you an e-mail with a link so you can reset your password and log in to your account.
If you encounter any problems receiving the e-mail, check that the ID document you provided is correct. If the problem persists, please get in touch with us via our chat during the process.
If you enter your password incorrectly several times, your account will be blocked for security reasons. If you do not remember your password, you can recover it here by selecting the "Reset password" option.
Remember to check your e-mail inbox and log in via your account’s activation link.
If the problem persists, get in touch with us via the chat.
You may be entering a different e-mail address than the one you used when you registered. Check it. If it is correct, check your spam or junk mail in-tray.
If the problem persists, get in touch with us via the chat.
The insured party must be over 18 years of age to be able to register for the Customer Area. Nonetheless, especially in the case of minors insured under health policies, it is the policyholder who can effectively register by using their own national ID card and policy number.
After registration, the policyholder will be able to log in to their Private Area and carry out the usual procedures on behalf of insured minors, such as requesting authorisations or reimbursements, consulting the medical roster or using the digital card.
In order to find out what insurance policies you have taken out, you just have to log in to your Customer Area. Your policies will then be displayed and your personal data and marketing communication management preferences will be displayed at the bottom of the screen.
It is very easy. You just have to log in to your Customer Area and then go to the Edit Profile section.
Go to your Health Customer Area using the menu on the left and click the Policy > My Health Policy option. Your policy will then be displayed by default along with the Bank Details section, where you can change them.
You pay for your bills online in your Health Customer Area by selecting the Policy > Bills and Copayments option in the menu or by contacting our Customer Service Department at 900 50 50 40. If you wish to make a payment in any other way, you must go to one of our offices.
Find out more about paying for your bills online here.
You can find our customer service offices here.