How to request an appointment online?
Request a refund for appointments, medical tests, psychotherapy and rehabilitation sessions, hospital admission or other services covered by your policy, completely online from your Customer Area or from the Adeslas Salud y Bienestar app..
Choose the refund type that you are going to request and check the documentation that you need to provide.
Select the insured party and fill in the details requested.
Attach the documentation required and end the process.
How can I follow up my refund?
In the main screen of the Refund section you will find your last requests and from there you can access the details of each of them.
If you have any pending request for additional information, you can attach it from there.
Throughout the process of requesting your refund, you will be able to resolve your doubts using the chat that you will have in the lower right part of your screen.