On accessing your Health Customer Area you can carry out the following procedures:

• Consult information relating to your insurance policy
• Consult and modify your personal details
• Consult and modify your bank details
• Consult your complements
• Manage your insurance policy’s beneficiaries
• Request a duplicate card
• Consult receipts and make payments
• Consult copayment receipts
• Carry out authorisation requests
• Make refund requests
• Save and administer your favourite doctors
• See your visits to the doctor
• Access online medical advice service
• Access the medical coordination services in serious cases
• Search for doctors and centres
• Search for Adeslas dental clinics
• Request appointments online for Medical Centres
• Find your digital card to identify yourself in your face-to-face medical appointments or tele- or video consultations.

From your Healthcare Provider List you can find professionals and medical centres available under your insurance policy. Using the search filters, select the “online appointment request” option and once you have found your preferred medical centre or professional, select the "request appointment” option.

To know which insurance policies you have taken out you only have to access your Customer Area. Next your policies will be displayed and, in the lower part of the screen, your personal details will appear, together with the management of your commercial notices preferences.

You can talk to your doctor virtually, by video-consultation or tele-consultation. Here we explain it to you step by step so that you can request your appointment.

Giving the ongoing changes in new information and communication technologies (ICTs), which enable new forms of social and professional interaction, e-consultation, from video conferences, remote attendance, telephone attendance or other means, are tools with an extraordinary value which, with an adequate appropriate use in each case and situation, may serve to help you.

Telemedicine provides greater accessibility to certain medical services, which the patient could not access in other circumstances. Hence, at Adeslas, we have implemented telemedicine services that extend the healthcare offering to you.

They have been increasingly used in procedures which, although they could be carried out face-to-face, are more convenient or efficient if performed virtually. For example, consultations between primary care doctors and other specialists, electronic prescriptions, the processing or monitoring of non-urgent ordinary processes (such as x-ray diagnoses or second opinion appointments) and chronic care patients.

The telematic means that we have provided to you currently significantly increase the possibility of access to healthcare assistance both by patients in the acute phase of their illness and in continued care medicine.

When you request this service, the doctor will consider the limits of such care at all times and will provide a face-to-face appointment in the event of any doubts.

These services should not be used in the event of an emergency.

For further information, click here.

It is very easy. You only have to enter your Customer Area and, in the “Your data and preferences” section, select the “Edit your details” option.

Access your Health Customer Area, and, in the left-hand menu, you will see the option Policy > My health policy. Your policy selected by default will be displayed and the Bank details. section from there you can modify them.

Yes, you can! You only have to enter your Health Customer Area and, in the left-hand side menu, access Dealings > Duplicate card. Your policy selected by default will be shown and you must confirm the name of the insured party and the address to which the card is to be resent. While you wait for your new card to arrive, you can always use your digital card.

Enter your Health Customer Area and, in the left-hand menu, access Your policy. On this page you can modify the details of the beneficiary selected or add a new one.

For further information regarding emergency coverage abroad, you can contact our Customer Services Department on 900 50 50 40.

Yes, you have an online medical advice service. To access this service you only have to click on Medical advice. Select the option that your prefer to contact one of our doctors (telephone, video call or online form). You can plan an appointment or send your queries, as well as see your scheduled appointments or queries sent.

You also have the tele-appointment or video appointment service available with your preferred doctor that provides this option. We explain how here.

We have over 185 dental clinics. Find yours at the following link.

You can access your co-payments through the Health Customer Area by selecting Policy > Receipts and co-payments. Find further information here. 

If you do not agree or do not recognise having received any treatment and the copayment received, contact us on 900 50 50 40.

Remember that if you have taken out your policy through the banking channel, you can consult the information on your co-payments through CaixaBankNow.

Access your Health Customer Area and in the left-hand menu select Policy > Receipts and co-payments.

You can pay your receipts online from your Health Customer Area, selecting the Policy > Receipts and copayments option from the menu or by contacting our Customer Services department on 900 50 50 40. If you wish to pay by another method, you must attend one of our offices.

Find further information on how to pay your receipts online here.

You can consult the customer services points here.

On registering in your Customer Area, you will gain access to a personal space in which you can make numerous dealings relating to your SegurCaixa Adeslas insurance policy. You will avoid unnecessary displacements and you will save time.

• To be able to register correctly remember to wait 72 hours from the date on which your insurance policy is taken out.
• Fill in your details and select the type of insurance policy: Health, dental, car, home insurance, etc.
• Depending on the type of insurance policy, we will request some additional details: If you have a health insurance policy, we will request your card or policy number. If you have a car insurance policy, we will request your registration number or file.
• Choose the document with which you wish to register, using your National ID Card, Foreigner ID Card or passport.
• If you register with your National ID No., you must enter the number with 8 digits (placing a 0 –zero- in front, when necessary). Remember to also include the letter.
• We will request an email address to complete the registration. This cannot have been used by another registered user.
• If you have any problems registering, you can use the chat in the lower part of the registration screen or the chat will be activated automatically in the event of an error.

Do not worry, click here, and select the “Reset password” option, which you will see under the log on button. We will ask you to enter the National ID Card, passport or residence permit number with which you registered. We will send you an email with a link so that you can change your password and access your account.

If you have problems receiving your email, verify that the identity document provided is correct. If the problems persist, contact us through our chat during the process.

Since you have entered your password incorrectly on several occasions, your account will be blocked for security reasons. If you cannot remember your password, you can reset it here, selecting the option “Reset password”.

Remember to review your e-mail in-tray and access through the activation link of your account.

If the problem persists, contact us through the chat.

You may be entering a different e-mail to that which you used in your registration. Please check it. If it is correct, check your spam tray.

If the problem persists, contact us through chat.

In the policies in which the only insured party is a minor (despite the fact that the policyholder is an adult), it is not possible to register them.

The healthcare provider list is a group of medical professionals and centres provided by Adeslas should you need to make use of your health insurance.

Yes, to be able to use our medical services and visit professionals under special conditions, you must have an Adeslas health insurance policy.

Knowing which healthcare provider list you have is extremely easy. Access your Health Customer Area and select the “Search for doctor” option which you will find on the main screen. You can find your personalised healthcare provider list and find the centres and professionals closest to you.

Looking for a professional or centre on your healthcare provider list is amazingly easy - you only have to access the Healthcare Provider List of the Customer Area and complete the following steps:

• Indicate the address close to which you would like to find a doctor or accept the geolocation to find your location quickly.
• Choose the option that you are looking for: medical centres, dental clinics, emergency departments or additional services.
• Select the specialism, professional or centre.
• You will see the list of medical centres or specialists and you can apply the filters that you wish to limit your search for professionals, with online appointment request, language or type of enquiries (face to face or virtual) options.

If you do not have time and need to be attended to immediately, click on the “Medical emergencies” option that you will find in the upper part of the healthcare provider list.

Next follow these steps:

• Select the address close to where you want to see a doctor.
• Select the Specialism that you require.
• You will see the list of emergency departments available.
• You can also download your Healthcare Provider List in PDF.
• You will find the health and dental emergency telephone numbers should you require any additional information.

Insured parties can call the telephone number that appears on their health card, requesting help from the date of the incident (they may reverse the cost of the call).

24-hour care: +34 91 745 32 80

They are the medical centres that Adeslas makes available to the insured party by offering personalised exclusive attention. You will find an extensive team of healthcare professionals and technology to perform the diagnostic tests, as well as programmes related with your healthcare. To discover them, click here.

It is extremely easy to fill out an authorisation request. Access from your Health Customer Area on the web page or in the app in the option Authorizations that you will see on the main page or from the side menu, to Dealings > Authorisations.

Select the option Request an authorisation to commence the process and in only three steps and with a photo you can send your request easily.

If you have any doubts about how to request an authorisation, click here.

The company's standard response time is 48 working hours. If once that period has elapsed, you have not obtained any response, please contact us on 900 50 50 40.

To request a refund, access your Health Customer Area on the web page or app, choosing the option Refunds that you will see on the main page or from the side menu, to Dealings > Refunds.

You only have to follow the steps that we will show to you on the screen and fill in the information requested by us.

If you have any doubts about how to request a refund, please click here.

Once you have sent your refund request, you can monitor it in your Health Customer Area under Refund on the main page or from the side menu, to Dealings > Refunds.

Furthermore, if you have already downloaded the app, you will receive a push notification in your telephone when there is a change in the status of your refund. You can also consult your notifications in the Health Customer Area in the top right-hand corner, by clicking on the envelope icon. If you have pending notifications, you will be informed with a notice in red.

You can consult the details of your refund by clicking directly on the desired notification.