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How can I request an authorisation?
Request your athorisation online
1
Tests that do not require authorisation
You can attend Adeslas medical centres or centres included on your Healthcare Provider List, accompanied by your health card and medical prescription, to conduct the following tests, without requesting prior authorisation:
- Cardiology: Exercise stress test, Holter monitoring and blood pressure
- Imaging diagnostics: Mammography,densitometry, simple ultrasound and radiography/ X-rays
- Preoperative study
- Pulmonology: Pulmonary diffusion tests
- Neurophysiology: Electromyography
- Neurology: Transcranial Doppler, supra-aortic trunk duplex and transcranial duplex
- Ophthalmology: Optical coherence tomography(OCT), fluorescein angiography, polarimetry, orthoptics and pleoptics
- Urology: Cystomanometry, complete urodynamic study and penile arterial hemodynamic study
2
Request an appointment for the test or treatment to be authorised
If you still do not have an appointment consult your medical Healthcare Provider List.
We will request the name of the medical centre and the date on which it will be carried out
3
Prepare your documentation
Keep the authorisation slip or the medical referral at hand. You must attach a photograph in the process.
In some cases, we will request a medical report.
4
Now access your Health Customer Area
Select the “Authorisations” option and follow the steps.
In only three minutes you will complete your request.
5
You will receive a response
We will respond to your authorisation request as soon as possible, and you will receive a response before the scheduled date, either by email or through a notification in your App.
You can check the status of your authorisation in your Customer Area, in the Authorisations section under Requests, and once it has been approved, you will be able to download it.
How to monitor the status of my authorisation?
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Frequently asked questions authorisations
Do you have any doubts about how to manage your authorisation?
Here you can resolve the most frequently asked questions:
You can access your Customer Area here to request an authorisation. We recommend that you make an appointment in advance and you know the centre at which you are going to undergo the test, rehabilitation or admission in question.
Furthermore, have prepared the documentation that we will ask you to attach, such as your medical prescription, referral note or medical report.
To request an authorisation, it is necessary to attach the medical prescription or referral note requesting the medical test, analysis or operation. Furthermore, to authorise many procedures, it will be necessary to provide the medical report, hence we recommend that you attach it whenever you have it.
You can consult the status of your authorisation at any time from your Customer Area. When it has been approved you can download it, or if we require additional information, you can attach it.
Once we have managed your authorisation, you will receive an email at the address that you indicated when you made the request. If your authorisation has been approved you can download it from your Customer Area to present it on the day of the appointment.
You must indicate an approximate date, taking into account the expiry date of the authorisation that you are requesting, which will be 90 calendar days from the date indicated in the request. In the event of admissions and outpatient or hospital surgery, the admission date must be exact. Hence, we recommend that, before making the request, and in any case, you contact the medical centre to have an exact date before requesting the authorisation.
We inform you that first you must confirm that such centre is included on Adeslas’s Healthcare Provider List in relation to the specialism requested by you. If it is, you can make a new request from your Customer Area.
For medical tests, blood tests, rehabilitation, psychotherapy, etc., the validity term of an authorisation is 90 days from the authorisation request. If the change of date does not affect this period it will not be necessary to amend the authorisation date. If this period is exceeded or you require an authorisation for hospital admission, you must request a new authorisation.
You can contact our Customer Services department on 900 50 50 40 (24 hours a day). Remember to have your Adeslas card at hand when you call.