Guide for declare or communicating a car insurance claim
How to report a claim?
Report it online or by phone
Log in to your Customer Area by going to Claim Opening or call from Monday to Friday from 8:00 to 22:00 and Saturdays from 8:00 to 15:00 at the following numbers:
Deadlines for reporting a claim
In the event of an accident involving your vehicle, you must notify us as soon as possible so that we can begin processing it. It is important to report the claim to the insurance company within a maximum period of 7 days if third parties were involved in the accident, or if it is a serious accident or a catastrophic risk.
Have the documents ready
We will ask you for the amicable statement and photographs of the accident and the damages.
Have the police report available
In case of theft, you must present it.
Follow the status of your claim
After reporting, you will be able to communicate with your claim handler and track its progress. You will also have access to the partner repair shop search tool.