SegurCaixa Adeslas activa el protocolo especial para sus clientes afectados por los incendios forestales. Estamos a tu disposición para ayudarte en el teléfono 900 103 500 que estará disponible hasta el 1 de septiembre para la declaración de siniestros o consultas.
Inicio
Video remote interpreting is a communication process based on videoconferencing technology.
Through this service, we provide a real-time video connection to a video interpreter who performs the interpreting tasks you need in order to establish fluid communication with the Adeslas Customer Service Department.
Uses Spanish Sign Language (SSL).
Terms and conditions
This service is subject to the terms of use that you may consult here. You must read and understand them to learn about the conditions and limits applicable to the service. This information is permanently available under the legal terms and conditions section.
Privacy
SegurCaixa Adeslas is your personal data controller. It will process your data in order to deal with your requests. The user can consult further information on our data protection policy and, especially, on how to exercise their privacy rights here.
The way it works is very simple. To start the video remote interpreting service, you have to click on the "Go to the video remote interpreting service" button.
You can view a video presentation and make the video call to the sign language interpreter on the following screen.
When you initiate the video call, the video interpreter will call the Customer Service Department, and the video remote interpreting process will begin when they answer the call.
For further information, view SVIsual's explanatory video.
The interpreters who provide the service are qualified interpreters that have extensive experience in Spanish sign language interpreting services and have been specifically trained in video remote interpreting.
As is the case in their daily work as sign language interpreters, the video interpreters are subject to and abide by a code of ethics that ensures your call's confidentiality and privacy.
They are highly trained to deal with the specificities of the Video Remote Interpreting Service you require, regardless of whether you wish to make the call in Spanish sign language, in Spanish sign language with the help of lip reading or use your own voice to communicate and receive information in Spanish sign language with or without the help of lip reading.
In order to use the video remote interpreting service, you must access it from a device equipped with an Internet connection and a video camera.
You can access it from a desktop or laptop with a webcam or from a mobile device equipped with a camera.