Declarar un siniestro de hogar

Report and track accidents that occur in your home online from your computer, tablet or mobile phone.

Declare claim

Teléfono para los afectados por incendios forestales

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Declare claim

What is a claim?

A claim is any damage or loss caused by an event that occurs suddenly, accidentally and on an unexpected basis, with consequences set forth in the contract’s coverage. For example, the breakage of glass or a sanitary item as a result of a blow.

On the other hand, damage or breakages that occur due to the continued use and wear and tear as a result of the passage of time are not deemed to be a claim. For example, the chipping of paint over time.

Process to declare an claim

How can I declare a home claim?

1. Declare it online from your Client Area

   If you cannot access your home or you do not have water or electricity, please call us.

   Access the Client Area 91 489 43 17 900 50 50 40

2. Confirm your information and the details of the claim

   We will request your name, National ID Card, contact telephone number, policy number, date, time, place of the claim and the most detailed description possible of the circumstances and consequences of the claim.

   Furthermore, details related to the affected party (third party) or causer if any: insurance company, policy number, address, town and telephone number.

3. Attach photos or documents

   Depending on the type of claim, you can attach photographs or documents that help you to detail what has occurred. In the event of theft or acts of vandalism, we will request the complaint filed to the authorities.

4. Expert dispatch

   We may have to send a loss adjuster, based on the characteristics of the claim.

5. Confirmation of coverage

   Once the damage and coverage have been confirmed, we will repair the damage if it is repairable or pay the amount of the repairs if they can be compensated, always in line with your coverage.

6. Damage repair

   You can arrange an appointment with a professional or find one in which you trust. If you want to repair the damage by your own means, you only have to send us an estimate and photographs. In either case, you do not have to pay any money in advance.

Declare an claim

Tips following a claim at your home

Follow these recommendations to reduce the damage caused to your home and facilitate the resolution of the claim.

• Take essential measures

  Take essential measures to minimise their consequences: turn off the gas or electricity or turn off the general water stopcock.

• Assistance Service

  Should you require, you can call the home assistance service by telephone.

• Caution with third parties

  Do not make any payments to third parties without having previously consulted the company.

• Conserve the items that have been substituted

  Conserve the items that have been substituted to facilitate the subsequent loss adjuster’s appraisal.

• Provide the information

  Provide the loss adjuster with as much information as possible, as well as any other details that may be of interest.

• In case of a theft

  In the event of a robbery or hold-up, please file a complaint before the competent authority.