Home insurance
Declare claim

 Has a claim arisen at your Home? 

inundación en hogar

What is a claim?

A claim is any damage or loss caused by an event that occurs suddenly, accidentally and on an unexpected basis, with consequences set forth in the contract’s coverage. For example, the breakage of glass or a sanitary item as a result of a blow.

On the other hand, damage or breakages that occur due to the continued use and wear and tear as a result of the passage of time are not deemed to be a claim. For example, the chipping of paint over time.

How can I declare a home claim?

Below we explain the steps to follow to declare a claim on your Home insurance policy:

File a claim on your Home insurance policy from wherever your prefer:

- From your Customer Area: By clicking on the “Declare a claim” option, which you will find in your Home insurance policy.

- By telephone: Call us on 900 50 50 40 or on 91 489 43 17

Confirm your data and indicate whether it is an emergency. Urgent claims are deemed to be when the insured party cannot access their home or has no electricity or water.

Indicate the claim details, contributing the largest amount of information possible on the damaged items. 

In the event of thçeft or acts of vandalism, we will request the complaint filed to the authorities.

If you wish, you can attach photographs or documents

Furthermore, you can arrange your appointment with the professional chosen according to availability

Once sent, we will manage your claim as soon as possible.


We will visit your home and review all your documentation, contacting you as soon as possible to inform you of the claim resolution.


To calculate the price of your insurance policy, please accept the following information

Legal information: Remember that you may discontinue the contract without the need to indicate the motives and without incurring any penalties, during the first 30 calendar days following the date on which the Insurer provides you with the documentation corresponding to your policy.

Basic data protection information:

  • Data controller: SegurCaixa Adeslas, S.A. de Seguros y Reaseguros.
  • Purpose and legal capacity: Based on the implementation of precontractual measures in line with your application (signing of the contract), we will process your personal data to provide the insurance simulation and carry out the profiling required to calculate the amount of the premium. Likewise, your contact details will be used to send you the information arising from your request.
  • Conservation: If the policy is not taken out, once ten working days have elapsed since the expiry date of this simulation, the data contained therein will be deleted.
  • Recipients: The data provided will not be transferred to third parties, unless a legal obligation exists or to supply the service.
  • Additional information and exercise of rights: You can consult further information on SegurCaixa Adeslas’s data protection policy and, especially, on how to exercise your rights of access, rectification, deletion and others, by visiting the following web page: Data protection