MEDICAL ADVICE CHAT

Information and advice on COVID-19 symptoms, doubts regarding the illness or its evolution

Chat médico Adeslas

How to access the chat?

Adeslas, as part of the actions that it is conducting in the current health context, provides you with this new Medical Advice Service via chat, which will supply you with information and advice support in the cases of possible symptoms associated with COVID-19, doubts on the illness or its evolution and on other matters related with health that concern you at this moment and in which we can help you.

This chat is supported by General Medicine doctors with skills in virtual care, which guarantee that the service is provided with the maximum quality and with accessibility commitments and response times suited to our insured parties.

You can access by clicking on the following button. If you have not commenced a session in your Customer Area, first you will have to enter your username and password.

Chat timetable: from 9 a.m. to 8 p.m. from Monday to Sunday.

Outside of this timetable you can call the medical advice telephone numbers: 932 593 416.

How to access from your Customer Area?

Enter your Customer Area

Once in your Customer Area, in the left-hand menu, select Medical Services and click on Medical Advice Chat.

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Click on the chat button

You will thereby access a page with a description of the service and you can commence the chat by clicking on the Chat button situated in the lower right-hand margin of the screen. Button only active during the chat timetable.

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Legal information and data protection
Legal information: Remember that you may discontinue the contract without the need to indicate the motives and without incurring any penalties, during the first 30 calendar days following the date on which the Insurer provides you with the documentation corresponding to your policy.  

Basic data protection information: SegurCaixa Adeslas, S.A. de Seguros y Reaseguros, as data controller, will process your personal data to provide the insurance simulation and carry out the profiling required to calculate the amount of the premium. If the policy is not taken out, once ten working days have elapsed since the expiry date of this simulation, the data contained therein will be cancelled. Likewise, your contact data will be used to provide you with information regarding your request, and you may receive a telephone call to the telephone number provided and be sent said information to the email provided.  
The data provided will not be transferred to third parties, unless a legal obligation exists or to supply the service. You can consult further information on SegurCaixa Adeslas’s data protection policy and, especially, on how to exercise your rights of access, rectification, deletion and others, by visiting the following web page: https://www.segurcaixaadeslas.es/en/data-protection