SegurCaixa Adeslas activates a special protocol for customers affected by the torrential rains in different areas of the Peninsula. We are available to assist you on 900 103 500.
Do you require urgent medical care?
We help you to find the best option in line with your needs:
1
Find an emergency centre close to you
- Call our 24h customer service telephone number 900 50 50 40 and we will help you to find an emergency department.
- Find an emergency department from your Online healthcare provider list
2
Talk to a doctor now.
If you require medical care immediately, talk directly with a general medicine or paediatric specialist 24 hours a day.
3
Online medical appointment from your Adeslas app
Access medical professionals comfortably from your mobile telephone for a rapid medical opinion wherever you are.
- 24h online general medical care.
Consult a GP immediately from your Adeslas app.
- Online paediatrics
Paediatric medical advice to resolve any concerns regarding your children’s health.
Online dermatological care within 48 hours
If you have noticed any changes in your skin or you have a dermatological query, you do not need to wait weeks for an appointment. Via the Adeslas app, you may request a digital diagnosis and receive a response from a specialist in less than 48 hours.
When can they help you?
● Changes in moles or recent marks.
● Unexpected eruptions or skin reactions.
● Skin injuries that you prefer to be checked by an expert.
● Common dermatological queries and problems.
Request a dermatology appointment
Psycho-emotional appointment within 24 hours
Your emotional well-being is a fundamental part of your health. If you are going through a difficult period, you feel overwhelmed or need to talk to a professional, at Adeslas, you have a rapid service involving specialised listeners and advice to deal with what is worrying you from the outset. We accompany you in situations such as:
● Periods of stress, fatigue or daily overload.
● Moments of anxiety or concern.
● Complex personal situations or transitions.
● Emotional advice requirements.
Request a psycho-emotional appointment
Find an emergency centre close to you
Consult the Adeslas emergency departments closest to your location and directly attend the centre you need.
- A Coruña emergency departments
- Albacete emergency departments
- Alicante emergency departments
- Almeria emergency departments
- Ávila emergency departments
- Badajoz emergency departments
- Barcelona emergency departments
- Burgos emergency departments
- Cáceres emergency departments
- Cádiz emergency departments
Frequently asked questions
In most Adeslas medical policies, the emergency service includes a transfer by ambulance, although it depends on the type of policy taken out.
Whenever you have an emergency:
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Call the emergency telephone number.
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The doctor will assess the need for an ambulance.
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It will be managed directly with the healthcare service.
Adeslas medical policies include urgent medical assistance.
The specific conditions may vary in line with the policy arranged, so we recommend that you consult the details of your insurance policy or contact customer services.
Yes. If you cannot leave home, you can call Adeslas’s emergency telephone number.
A healthcare professional will assess the situation and, if necessary, they may provide medical care at your home in line with your policy.
Adeslas provides an emergency medical service every day.
Faced with any emergency you can contact Adeslas via the telephone numbers provided to receive assistance.
No. In the event of a medical emergency, you can directly attend your related emergency department in line with the conditions of your insurance policy. Once you have received the necessary attention, if it were necessary to perform any additional procedures, the health centre or insurer will indicate the steps to be followed.
If you require urgent care and do not have your card with you, try to identify yourself with an official document and provide your personal details. In many cases, the centre may check your insured party status by other means or request the necessary documentation subsequently.
In the event of any doubts, you can contact your insurer to receive help and guidance.
The existence of copayments and their amount depend on the health insurance policy taken out by you. Some policies include certain online medical advice or emergency services at no additional cost, while others may establish copayments or specific conditions of use.
To find out the applicable conditions in your case, consult your policy conditions and coverage.