sVisual

Video remote interpreting service for people with a hearing impairment

What is video interpretation?

Video remote interpreting is a communication process based on videoconferencing technology.

Real-time video connection

Through this service, we provide a real-time video connection to a video interpreter who performs the interpreting tasks you need in order to establish fluid communication with the Adeslas Customer Service Department.

Available 24 hours a day, 365 days a year

Uses Spanish Sign Language (SSL).

Términos y Condiciones
El presente servicio está sujeto a los términos de uso que podrá consultar aquí. Deberás leerlos y comprenderlos para conocer las condiciones y limitaciones aplicables al servicio. Esta información está disponible de forma permanente en el apartado términos y condiciones legales.

Privacidad 
SegurCaixa Adeslas es responsable del tratamiento de sus datos personales, y los tratará con la finalidad de atender sus solicitudes. El usuario puede consultar más información sobre nuestra política de privacidad, y en especial, sobre cómo ejercer sus derechos de privacidad aquí.

Go to the service

Frequently asked questions

More information about sVisual

  • The way it works is very simple. To start the video remote interpreting service, you have to click on the "Go to the video remote interpreting service" button.

  • You can view a video presentation and make the video call to the sign language interpreter on the following screen.

  • When you initiate the video call, the video interpreter will call the Customer Service Department, and the video remote interpreting process will begin when they answer the call.

For further information, view SVisual's explanatory video.
 

  • The interpreters who provide the service are qualified interpreters that have extensive experience in Spanish sign language interpreting services and have been specifically trained in video remote interpreting.


  • As is the case in their daily work as sign language interpreters, the video interpreters are subject to and abide by a code of ethics that ensures your call's confidentiality and privacy.

  • They are highly trained to deal with the specificities of the Video Remote Interpreting Service you require, regardless of whether you wish to make the call in Spanish sign language, in Spanish sign language with the help of lip reading or use your own voice to communicate and receive information in Spanish sign language with or without the help of lip reading.

  • In order to use the video remote interpreting service, you must access it from a device equipped with an Internet connection and a video camera.

  • You can access it from a desktop or laptop with a webcam or from a mobile device equipped with a camera.