SegurCaixa Adeslas activa el protocolo especial para sus clientes afectados por los incendios forestales. Estamos a tu disposición para ayudarte en el teléfono 900 103 500 que estará disponible hasta el 1 de septiembre para la declaración de siniestros o consultas.
What are digital medical appointments?
Adeslas’s digital medical appointments allow you to resolve doubts and receive medical care remotely, without leaving your home. As insured party, you can talk to a GP, a paediatrician or a specialist by chat, telephone or video call.
When can I have digital medical appointments?
What services are included?
General Medicine
Pediatrics (Children’s Medicine)
Psycho-emotional support
Dermatology
Specialties
Channels
Chat, phone, video, email
Chat, phone, video, email
Phone
Photo + medical assessment
Video or phone appointment via the Medical Directory
Availability
24 hours
Mon–Fri, 9 a.m.–9 p.m.
24 hours
—
Depending on the professional
Response time
< 24 hours
< 24 hours
< 24 hours
< 48 hours
Appointment < 72 hours
Professional
Family Medicine
Pediatrics
Psychology / Psychiatry
Dermatology
Traumatology, Gastroenterology, Endocrinology, Gynecology…
What it is for
Answering questions, prescription of medications, referrals
Answering questions, prescription of medications, referrals
Psycho-emotional support
Medical assessment, prescription of medications, referrals
Medical assessment, prescription of tests and medications, referrals
How to request a digital medical appointment
1
Download the Adeslas app and log in
If you still have not done so, download the Adeslas app and log in with your credentials.
2
Enter "Digital appointments"
3
Choose the service you need.
Select the type of appointment or professional with which you wish to contact and follow the instructions to begin the chat, telephone or video call.
Frequently asked questions
Yes, based on the specialism and when the professional considers it clinically indicated, they can issue an electronic prescription.
As long as you are in a European Union country, you can access the service during Spanish mainland hours.
Yes, based on the specialism and when the professional considers it clinically indicated, they can issue an electronic prescription.
Medical specialists in Family Medicine, Paediatrics, Traumatology, Psychiatry, Digestive System, Endocrinology, Gynaecology and Dermatology.
Yes, the Paediatric service is thought out for children included in the policy.
No. It is included in your policy.
The following may also be of interest:
The most important thing
- Consult GPs, paediatricians and other specialists without leaving your home.
- Available by chat, telephone, video call or appointment with professionals on the
- Healthcare Provider List, from the Adeslas app or Customer Area.
- Receive a medical assessment, diagnosis and treatment, wherever possible.
- If indicated, the doctor may issue an electronic prescription.
- The professional will guide you if you need a face-to-face appointment or emergency care.
- It is a quick comfortable way to resolve most common health problems, included in your policy at no additional cost.
A five-star app (almost) for a five-star insurance
Your health with you 24 hours a day
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