If you don’t know what it entails and what its advantages are, this guide gives you a rundown so you can take care of your pet from the comfort of home. Take note!
How does the SegurCaixa Adeslas online vet consultation for pets work?
1
Access the service through the SegurCaixa Adeslas client area.
2
In your pet insurance there is a button to request the chat and video call.
3
And, once you get through to the vet, describe the pet’s symptoms and/or ask questions about the pet’s health status.
What consultations can I request online?
One of the advantages of the SegurCaixa Adeslas online vet consultation is that you can request numerous consultations with the vet via chat or video call. Among them:
Through an online consultation, a vet assesses whether your dog or cat requires urgent attention or if the condition can be treated at home.
Similarly, where necessary, electronic veterinary prescriptions are issued through the online consultation service.
Once a diagnosis has been made, with the online consultation service you can seek a second opinion from a different professional. This will give you more information to help you make the best decision about your pet’s health.
What’s more, either by chat or video call, a vet gives you detailed instructions on how to care for your pet.
You’ll also be advised on the most appropriate diet and activity for your pet’s well-being.
You can be given guidance based on the information you provide (record and age of the animal).
How to access the online veterinary service
1
First of all, go to the Client Area and look for your SegurCaixa Comprehensive Pet Insurance or MyBox Pets contracted.
2
Click on Chat or Video consultation and select your insured pet.
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Then access the service provided by Meeting Vets.
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Accept the terms and conditions of use of the website and service.
5
Select your vet and... start benefiting from online vet care!
How to avail of this coverage
To avail of the online chat and videocall consultation with a vet you’ll need to have taken out Comprehensive SegurCaixa Pets or MyBox Pets insurance. In addition to online vet care, this option includes:
Up to €200,000 capital.
Up to €1,000 capital.
Up to €800 capital.
Up to €1,000 capital.
With an extensive network of vets and more than 500 veterinary clinics all over the country.
Except official fees.
On all other services.
FAQs
The online veterinary consultation service via chat and video call is available from Monday to Friday (excluding bank holidays) from 10:00 to 22:00. What’s more, because SegurCaixa Adeslas cares about your pet’s health, we offer you a 24/7 emergency veterinary service (by calling 91 000 87 07 in advance).
Yes. A record of the consultations will be available after the chat or video consultation.
If your dog or cat has symptoms that require immediate attention, you can use the online veterinary consultation service to confirm this. After triage, a vet will confirm whether it is an emergency or not.
Yes. One of the advantages of online vet care is that documents can be uploaded so that the vet can assess the animal and even switch from chat to video if a visual inspection is required.