Online veterinary consultation via chat and video call
If you’re a dog or cat owner, this information will be of interest to you. Did you know that with the comprehensive SegurCaixa Adeslaspet insurance you can benefit from the online veterinary consultation via chat and video call?
If you don’t know what it entails and what its advantages are, this guide gives you a rundown so you can take care of your pet from the comfort of home. Take note!
How does the SegurCaixa Adeslas online vet consultation for pets work?
- Access the service through the SegurCaixa Adeslas client area.
- In your pet insurance there is a button to request the chat and video call.
- And, once you get through to the vet, describe the pet’s symptoms and/or ask questions about the pet’s health status.
What consultations can I request online?
One of the advantages of the SegurCaixa Adeslas online vet consultation is that you can request numerous consultations with the vet via chat or video call. Among them:
Pet triage
Through an online consultation, a vet assesses whether your dog or cat requires urgent attention or if the condition can be treated at home.
Prescribing electronic prescriptions
Similarly, where necessary, electronic veterinary prescriptions are issued through the online consultation service.
Seeking a second opinion
Once a diagnosis has been made, with the online consultation service you can seek a second opinion from a different professional. This will give you more information to help you make the best decision about your pet’s health.
Guidelines for looking after your pet
What’s more, either by chat or video call, a vet gives you detailed instructions on how to care for your pet.
Guidance on nutrition, training and exercise
You’ll also be advised on the most appropriate diet and activity for your pet’s well-being.
Vaccination schedule
You can be given guidance based on the information you provide (record and age of the animal).
How to access the online veterinary service
- First of all, go to the Client Area and look for your SegurCaixa Comprehensive Pet Insurance or MyBox Pets contracted.
- Click on Chat or Video consultation and select your insured pet.
- Then access the service provided by Meeting Vets.
- Accept the terms and conditions of use of the website and service.
- Select your vet and... start benefiting from online vet care!
Prepare your online consultation with the vet: what to have ready
- Basic information. Animal data such as weight, age, body temperature, medication or supplementation may be useful.
- Symptoms. If the pet shows any signs of illness, it is important to specify when the symptoms started, if they have been ongoing or variable...
- Photos and videos. Similarly, we recommend taking pictures or videos to provide the vet with more information, e.g. of a rash, a visible wound, unusual behaviour, etc.
- Questions. And also draw up a list of specific questions to take advantage of the consultation and clear up any doubts you may have.
Preparing before the veterinary online chat and video service will help the vet to provide a more efficient response and make a more effective diagnosis.
How to avail of this coverage
To avail of the online chat and videocall consultation with a vet you’ll need to have taken out Comprehensive SegurCaixa Pets or MyBox Pets insurance. In addition to online vet care, this option includes:
Civil Liability
Up to €200,000 capital.
Death due to accident
Up to €1,000 capital.
Theft
Up to €800 capital.
Death due to illness
Up to €1,000 capital.
Vet care
With an extensive network of vets and more than 500 veterinary clinics all over the country.
Free rabies vaccination
Except official fees.
Reduced prices
On all other services.
Advantages of online veterinary consultations
Online veterinary consultations have a number of advantages for you and your pet. Among them, the following:
- Save time and money. Accessing the service from home cuts down on travel costs and waiting times at the veterinary clinic.
- Less stress for your pet. Not having to take your pet to the clinic helps to reduce stress, especially in nervous animals or animals that aren’t used to being out of their environment.
- Immediate assessment of the pet’s state of health. Online vet care allows you to assess whether the dog or cat requires urgent attention or can wait for a face-to-face consultation, giving the owner peace of mind.
- Treatment can get started right away. By instantly issuing electronic prescriptions, pet owners can start their pet’s treatment as soon as possible.
These are very useful in the specific case of video consultations. They provide a visual interaction that helps the vet to observe the pet in real time to assess its behaviour and spot any abnormalities.
To sum up, the Comprehensive SegurCaixa Adeslas pet insurance comes with a chat and video consultation service with a vet so you can get answers to any questions you may have about the health of your dog or car without having to go to a clinic.
Your pet will receive the best care from a general practitioner or specialist that's part of an extensive network of vets all over the country.