The Gold card is associated with group policies (companies, civil servants or self-employed workers, etc.) and offers complete medical coverage without copayments. 

The Platinum card is provided to individuals with premium policies, supplying exclusive services such as preventive check-ups, travel assistance, a second medical opinion and dental coverage. 

If you do not have your physical card with you, you can identify yourself easily with your digital card from your mobile telephone, via the Adeslas app or from your Customer Area. 

If you do not have access to either, we recommend that you contact your medical centre before your appointment so that they can indicate how to proceed. You can also call Adeslas’s Customer Services Department to obtain help. 

Only if your policy includes the refund option. In this case, you can attend an unauthorised centre (in Spain or abroad) and then request an expense refund if the service in question is covered by your insurance policy within the limits set under your policy. 

In this regard, you must present: 

• The invoices paid with all the details of the centre or professional. 

• Medical reports or prescriptions, if required. 

• The refund request, which you can manage easily from your Customer Area or from the Adeslas app. 

If your policy does not include the refund option, you cannot recover expenses incurred at centres not included on the authorised Healthcare Provider List. 

Your physical card is sent by post once your policy has commenced, although not immediately. By default, it is sent to your home address, except in the case of certain groups, whereby it is sent directly to the company in question. Meanwhile, from the Adeslas app, you can access the digital version, valid for presentation at medical centres.